FAQs

Frequently Asked Questions

Delivery Questions

If you are shipping your order to the same country as the warehouse, shipping will likely be free. If your order is being sent to a different country shipping fees will apply. However, for many products less than 2kg global shipping is free.

Orders placed from a local warehouse being sent to the same county as the warehouse will be shipped within 48 Hours. Items ordered from locations outside the country of the local warehouse will ship within 3-7 days. You can track your order in the “Order Status” section. If you have any queries, feel free to contact our customer service.

Items shipped from all our warehouses are not subject to export taxes. However, if you are shipping an item from one county to another you may be subject to pay local taxes and customs duties on said item. The customer is solely responsible for these expenses.

Yes, COOFUN delivers goods globally. The fees & the duration of the shipment will vary depending upon the method of shipment selected. For more details about shipping, please visit our “Shipping Guide”. If you have any queries, feel free to contact our customer service.

You can submit a ticket directly or call our customer service department. For more customer support information, please visit “Contact US”.

There are three ways for you to track your Express Checkout Order.

The one is to track your order at your Personal Center. Please rest assured that the tracking information will be shown clearly at your Personal Center after the associated Paypal account with your COOFUN account.

The second is to click the button Order Status to follow your package. Please rest assured that the email of the tracking information will be sent shortly after submitting your order number and COOFUN account.

The third is Tracking Websites:

DHL http://www.dhl.com/en/express/tracking.html

UPS http://www.ups.com/

FedEx http://www.fedex.com/

USPS https://tools.usps.com/go/TrackConfirmAction_input

Singapore, HongKong, Swiss and China Post http://www.17track.net/index_en.shtml

Technical Questions

The windows 10 home of http://www.mediafire.com/file/d02c7a0lo409e71/H31_1909.rar/file

Yes, it can be used for the Pf sense Firewall.

Yes, it has a function of auto power on.

Yes, it is not a problem for streaming Netflix at 4K and yes the HDMI supports 4K@60hz.

HDMI has audio + video transmission, and the connected monitor needs to have speakers then it can have sound.

Yes, the U700 mini pc can play Fortnite.
Game effect reference: https://www.youtube.com/watch?v=JE_jdpfeb70 or https://www.youtube.com/watch?v=3_lF4gSMmU8

Please press the “DELETE” key immediately to enter into the BIOS after power on the computer.

For the GK45 4+64GB Model, it has been installed the 64GB eMMMC, but you could install the SSD by yourself.

For the GK45 4+128GB Model, it has been installed the 128GB NVMe SSD.

Yes, you could add more storage on this GK45 Mini PC, such as NMVe SSD(up to 2TB), NGFF SSD(up to 2TB), 2.5” HDD(up to 2TB).

Yes, the GK45 Mini PC supports auto power on after power failure.
It needs you to update the EC to has this function:

http://bbs.minisforum.com/threads/support-auto-power-on.1259/

Yes, it can be work as a tv media player and connected to a NAS.

Yes, the GK45’s Type-C port supports 4K@60Hz video output.

You could enter it into the BIOS to set it.

First question press DEL key for CMOS and F11 for booting media selection; Second in the upper case space one extra 2.5″ SATA socket connector exists.

Sorry that the Windows license can’t be transferred to another PC, thanks.

Sorry that this item doesn’t support powered by POE, thanks.

Sorry that the RAM of the GN31 Mini PC can’t be upgraded, but you could expand the storage by installing SSD and HDD, thanks.

It needs to update the BIOS. If you need it, you could contact us by support@coofun.com, but the performance will be reduced once the tdp unlocker is turned off.

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